Durham Community Action is delighted to celebrate Wear Rivers Trust and Silver Talk, who both achieved the County Durham Volunteer Kitemark and were formally presented with their awards in December.
Achievement of the County Durham Volunteer Kitemark demonstrates that an organisation meets recognised standards for high-quality volunteer involvement. It shows a clear commitment to overcoming barriers to volunteering, valuing volunteers, and providing a positive, safe and rewarding volunteering experience.
Wear Rivers Trust
Wear Rivers Trust achieved the Volunteer Kitemark in recognition of the strong foundations they have built to support volunteers involved in protecting and improving local rivers and habitats. The assessment highlighted their inclusive recruitment practices, clear policies, and well-structured training and support for volunteers.
Volunteers spoke positively about the range of opportunities available, the quality of training provided, and the support they received from staff. They also demonstrated a strong sense of environmental responsibility, reflecting thoughtfully on sustainability and the impact of their volunteering. This shared ethos between staff and volunteers clearly underpins Wear Rivers Trust’s approach to high-quality volunteer engagement.
Silver Talk
Silver Talk, Karbon Homes’ free telephone befriending service for people aged 50+, was also awarded the County Durham Volunteer Kitemark. Silver Talk connects people through regular, friendly telephone conversations delivered by fully trained volunteers, helping to reduce loneliness and improve wellbeing.
The Kitemark assessment showed that Silver Talk offers a supportive and well-managed volunteering programme, where volunteers feel valued and can clearly see the positive impact of their roles. Volunteers described staff as approachable and supportive, and praised the clarity of guidance and training provided.
Charlotte Linton, Volunteering Specialist at Durham Community Action, said:
“Durham Community Action were delighted to present both Wear Rivers Trust and Silver Talk with the County Durham Volunteer Kitemark. In both organisations, volunteers played an active role in the assessment process and spoke passionately about the work they do. They feel valued, well supported, and can clearly see the difference their volunteering makes to individuals and communities.”
The County Durham Volunteer Kitemark helps volunteers make informed choices about where they volunteer and reassures them that organisations have the right policies, processes and culture in place to offer a positive experience.
If your organisation would like to find out more about the County Durham Volunteer Kitemark or apply, visit: https://www.durhamcommunityaction.org.uk/volunteer-kitemark |